S75617 Temperature/Humidity Troubleshooting
Why don't the temperature/humidity readings on my station match the weather report?
Your temperature and humidity readings are from the sensor at your location. Your local weather report's reporting station can be miles away so reading will differ.
What does a reading of "Hi" or "Lo" mean?
- If your outdoor temperature reading shows "Hi" or "Lo", check that your batteries are good.
- Overpowered or underpowered batteries can cause this reading.
- If batteries are good, the outdoor sensor may need to be replaced.
- If your temperature is fine but your humidity is reading "Hi" or "Lo" or dashes, your humidity may be below 10% Relative Humidity. Your sensor does not read below 10% humidity.
What does "No" mean?
- If a sensor loses connection to the station for any reason, the station will show NO after 30 minutes.
- The station will search for 3 minutes every hour to reconnect with the sensor.
- Hold the OUT/+ button 2 seconds to search for your outdoor sensor.
- The Reception Indicator will flash while searching for the sensor. The outdoor area will show dashes during the search. When the sensor is receiving the icon will be solid.
- If after 3 minutes the sensor still isn't connected, bring the sensor inside next to the display and remove power from both the sensor and the station.
- Press any button on the station 20 times and leave the parts sit for a few moments with the power off.
- Install a new set of alkaline batteries into the sensor, then into your station.
- If your outdoor data is still not appearing after these steps, please contact our support staff.
Why do my temp/humidity readings come and go?
- RF (radio frequency) communication may come and go occasionally. This can be normal in some environments (e.g., moister climates).
- If a sensor goes out, please wait 2-4 hour for it to reconnect on its own. Please be patient - these stations can reconnect even after several hours off.
- RF (radio frequency) communication is not always 100% on. Certain temporary conditions can cause it to go out for a time (e.g., 100% humidity).
If a miss happens:
- If a sensor loses connection to the station for any reason, the station will show NO after 30 minutes.
- The station will search for 5 minutes every hour to reconnect with the sensor.
The following process can help identify issues with the location of the sensor mounting:
1. Bring your sensor within 10 feet of your station and make sure it connected to the station.
2. After 15 minutes move the sensor into the next room with a wall between the sensor and the station for 1 hour.
3. If there is no loss of signal in that hour, move the sensor just outside.
4. Continue moving the sensor back to it's original location.
5. If you lose connection, look for sources of interference.
What is Distance/Resistance/Interference?
Distance
- The maximum transmitting range in open air is over 330 feet (100 meters) between each sensor and your station.
- Consider the signal path from your station to each sensor as a straight line.
- Consider the distance the station is from other electronics in the home.
Resistance
- Each obstacle (walls, windows, vegetation, stucco, concrete, and large metal objects) will reduce the effective signal range by about one-half.
- Mounting your sensors on a metal fence can significantly reduce the effective signal range.
Interference
- Consider electronics in the signal path between the sensors and your station.
- Simple relocation of the sensors or the station may correct an interference issue.
- Windows can reflect the radio signal.
- Stucco held to the wall by a metal mesh will cause interference.
- Transmitting antennas from ham radios, emergency dispatch centers, airports, military bases, etc. may cause interference.
- Electrical wire, utilities, cables etc. may create interference if too close.