V30 / 328-10618 Temperature Sensor Questions and Troubleshooting
How Do I View My Hi and Lo Temperature/Humidity Readings?
Your high and low temperature and humidity readings are recorded with time and date of occurrence. Each time a new high or low reading is recorded, that reading with time and date of occurrence will show.
To view your HI | LO records, simply press and release the TEMP button.
• Outdoor HI Temperature
• Outdoor LO Temperature
• Outdoor HI Humidity
• Outdoor LO Humidity
• Indoor HI Temperature
• Indoor LO Temperature
• Indoor HI Humidity
• Indoor LO Humidity
• Feels Like HI
• Feels Like LO
• Dew Point
Note: Dew Point does not have a time/date of occurrence
How Do I Reset the Temperature/Humidity Readings?
Your temperature and humidity readings are reset individually.
1. Press and release the TEMP button to view the reading you wish to reset.
2. Hold the MINUS (-) button for 5 seconds to reset individual temperature or humidity value to current temperature, humidity, time and date.
3. Press and release the LIGHT button to exit.
How Often Does My Temp/Humidity Sensor Update?
• Your Temperature/Humidity sensor checks for any change in of Temperature or Humidity every 45 seconds.
• Any change of +/- 0.5°C, or Hum +/- 2% RH will cause the sensor to send a reading.
• If there is no change in temperature or humidity, the sensor will transmit every 3 minutes to preserve battery life.
What Is Feels Like and Dew Point Temperature?
Feels Like temperature indicates both Wind Chill and Heat index on stations with wind speed
• Feels Like Temperature shows Wind Chill: When the temperature is below 50°F, and generally a 5 mph sustained wind speed, the Feels like Temperature is showing Wind Chill.
• Feels Like temperature shows Heat Index: When the temperature is above 80°F, the Feels like temperature is showing the Heat Index.
• Feels Like temperature shows Current Temperature: When temperature is between 51°F and 80°F, the Feels like temperature will remain the same as the outdoor temperature regardless of humidity or wind speed.
Why does my thermo-hygro sensor show dashes on the station?
Dashes indicate the connection is lost between your station and the outdoor sensor.
• My first thought is always to check that my batteries are good. If it has been working and now is not, low batteries are the most common connection problem.
• Next, check your distance, resistance and interference. If everything was working previously at the same location, this is likely not the issue. However sometimes there is new growth on trees or bushes that cause another barrier. Radio Frequency (RF) signal does not travel well through foliage due to the moisture content.
• Occasionally adding a new wireless electronic device to the home will cross the signal path for the sensor. If this occurs try moving your station a few feet or turning the station 90 degrees for a better angle to receive the sensor signal.
• When you have good batteries, and good location, press and release the SENSOR button until you see your sensor ID. Hold the PLUS (+) button for 3 seconds and your station will search for your individual sensor.
• If you regain connection while the sensor is mounted, great. If you do not regain connection, bring the sensor within 10 feet of the station and search again.
Why don't the temperature/humidty readings on my station match the weather report?
Your temperature and humidity readings are from you sensor at your location. Your local reporting station can be miles away so readings will differ
Why does my thermo-hygro sensor read inaccurately?
• The thermo-hygro sensor reads the environment. If your sensor reads high during the day but not at night it is a mounting problem.
• Side-by-side test: Bring the thermo-hygro sensor in the house and place it next to your station for 2 hours.
• Compare indoor and outdoor temperature. The temperatures should be within 4 degrees to be within tolerance. The humidity should be within 14% to be within tolerance.
• If the sensor reads correctly when next to your station then try a different location outside.
• Look for heat sources such as sunlight, door or window frames, or reflected heat that may cause inaccurate readings.
• Press and release the SENSOR button to view the sensor ID number. Compare to the barcode on your sensor to be sure they match.
• If your temperature is reading low, and location is not an issue, you may have a bad sensor.
What does a reading of "Hi" or "Lo" mean?
If your outdoor temperature reading shows “HI” or “LO”, check that your batteries are good.
• Overpower or underpowered batteries can cause this reading.
• If batteries are good, replace the outdoor sensor.
• If your temperature is fine but your humidity is reading “HI” or “LO” or dashes, your humidity may be below 10% Relative Humidity. Your sensor does not read below 10% humidity
Why does my temp/humidity reading come and go?
RF (radio frequency) communication may come and go occasionally. This can be normal in some environments (e.g. moister climates).
• If a sensor goes out, please wait 2-4 hours for it to reconnect on its own. Please be patient – these stations can reconnect on, after many hours out.
• RF (radio frequency) communication is not always 100% on. Certain temporary conditions can cause it to go out for a time (e.g. 100% humidity).
If a miss happens:
• If sensor loses connection to the station for any reason, the station will show dashes after 30 minutes.
• The station will search for 5 minutes every hour to reconnect with sensor.
• Be sure you have good batteries. Manually search for your sensor by holding the SENSOR button for three seconds.
• Bring your sensor within 10 feet of your station and make sure it is connected to the station.
• After 15 minutes move the sensor into the next room with a wall between the sensor and the station for 1 hour.
• If there is no loss of signal in that hour, move the sensor just outside.
• Continue moving the sensor back to its original location.
• If you lose connection, look for sources of interference.
Why are the sensor readings on my station different from the sensor readings in the app?
• The reading on your station is the “real time” reading. Your station updates as soon as it receives a new reading from the sensor.
• The App updates data every 60-90 seconds.
• Since Wind Speed changes frequently, this is the common difference you may notice between your station and your app.