V30 / 328-10618 Wind Sensor Questions and Troubleshooting
How do I interpret the current wind readings?
• Wind Speed - is the highest current wind speed at the last record.
• 1 Hr Top Speed – is the highest wind speed reading in the past hour.
Note: When you are connected to the La Crosse View App, the 1 Hr Top Speed will be replaced with Wind Direction.
How do I interpret the wind history readings?
In addition to the one hour history which is constantly shown on the station, you can view wind speed history at 24 hours, 7 days, current month, and current year.
Press and release the WIND button to toggle through the Wind Speed History times.
• 1 Hour Top Speed- Updates each hour and shows the highest wind speed in the past 60 minutes.
• 24 Hour Wind Speed – Shows the top speed in the past 24 hours from the last record. This is a rolling 24 hour period and not a set midnight to midnight reading. This means it updates each hour to show you the past 24 hours.
• 7 Days - Shows the top speed in the past 7 days from the last record. This is a rolling 7 day period, not a Monday through Sunday record. Updates at midnight each day.
• Month – Shows top wind speed for the current month. Record is from the first day of the month to the last day of the month. When in the middle of the month, it will show the readings from the first day of the month to the last full day. Example: If today is the 15th of the month, the top speed is from the 1st to the 14th. After midnight, the 15th will be included.
Note: Press and release the PLUS (+) button to view up to 11 previous months or history.
• Year – Shows top wind speed for the current year. January 1, through December 31st.
How do I reset the wind history readings?
Your wind speed history readings are reset individually.
1. Press and release the WIND button to view the history reading you wish to reset.
2. Hold the MINUS (-) button for 5 seconds to reset that value to current wind speed.
3. Press and release the LIGHT button to exit.
How often does my wind sensor update?
• Your Wind Sensor checks for any change in Wind Speed every 31 seconds, with samples every 3 seconds within that 31 seconds.
• Any change of 0.8km Wind Speed will cause the sensor to send the top speed for that 31 seconds.
• If there is no change in wind speed, the sensor will transmit every 3 minutes to preserve battery life.
Why do I only see 0.00 for wind speed?
The 0.00 means your wind sensor is connected to your station.
• Check that the cups spin freely. Something may be preventing movement.
• Are your wind cups unbroken? After a storm it is good to check this.
Why are there dashes for wind readings?
Dashes indicate the connection is lost between your station and the wind sensor.
• My first thought is always to check that my batteries are good. If it has been working and now is not, low batteries are the most common connection problem.
• Next, check your distance, resistance and interference. If everything was working previously at the same location, this is likely not the issue. However sometimes there is new growth on trees or bushes that cause another barrier. Radio Frequency (RF) signal does not travel well through foliage due to the moisture content.
• Occasionally adding a new wireless electronic device to the home will cross the signal path for the sensor. If this occurs try moving your station a few feet or turning the station 90 degrees for a better angle to receive the sensor signal.
• When you have good batteries, and good location, press and release the SENSOR button until you see your sensor ID. Hold the PLUS (+) button for 3 seconds and your station will search for your individual sensor.
• If you regain connection while the sensor is mounted, great. If you do not regain connection, bring the sensor within 10 feet of the station and search again.
Why do my wind readings come and go?
• RF (radio frequency) communication may come and go occasionally. This can be normal in some environments (e.g. moister climates).
• If a sensor goes out, please wait 2-4 hours for it to reconnect on its own. Please be patient – these stations can reconnect on, after many hours out.
• RF (radio frequency) communication is not always 100% on. Certain temporary conditions can cause it to go out for a time (e.g. 100% humidity).
If a miss happens:
• If your wind sensor loses connection to the station for any reason, the station will show dashes after 30 minutes.
• The station will search for 5 minutes every hour to reconnect with wind sensor.
• Be sure you have good batteries. Manually search for your sensor.
• Bring your wind sensor within 10 feet of your station and make sure it is connected to the station.
• After 15 minutes move the wind sensor into the next room with a wall between the sensor and the station for 1 hour.
• If there is no loss of signal in that hour, move the wind sensor just outside.
• Continue moving the wind sensor back to its original location.
• If you lose connection, look for sources of interference.
Why is my wind speed inaccurate?
• What are you comparing your wind speed to? Your local reporting station is miles from your location and should not be used for comparison.
• Check the unit of measure (MPH, or KMH).
• Check to see if your station receives the same repetitive wind speed recording from the sensor multiple times.
• Check that the cups turn freely.
• Check for obstructions that prevent clear wind flow to the cups.
• Check mounting. In most cases, the wind sensor needs to be 6 feet or more above the highest point on the roof in order to clear nearby obstructions and read accurately. A 50-foot clearance in all directions is best.
• It is helpful to send pictures of the sensor mounting, if you need to contact customer support.
Why are my wind cups not spinning?
• Check for debris or ice preventing cups from moving.
• Check mounting location. Look for obstructions that prevent the wind from reaching the sensor.
• In most cases, the wind sensor needs to be 4-6ft above the highest point on the roof in order to clear nearby obstructions and read accurately.
• A 50-foot clearance in all directions is best.
• Push down firmly on the center of the cups to reseat them.
• Cups are replaceable.
Can I replace my wind cups?
Occasionally, a bad storm with hail or debris that will damage your wind cups. These are easily replaced.
Replace wind cups:
1. Loosen the screw on side of cups
2. Remove cups
3. Install new cups
4. Tighten screw
Note: The screw in the wind cups will fit on the flat side of the metal stem on the sensor.