Mobile Device Requirements
iOS Requirements: Mobile device with iOS with cellular or Wi-Fi service
Android Requirements: Mobile device with Android OS with cellular or Wi-Fi service
NOTE: For the steps listed next, you’ll need your Wi-Fi network name (SSID) and password.
Make sure your mobile device is connected to the same Wi-Fi network.
Confirm that your mobile device is connected to a 2.4GHz (802.11 b/g/n) Wi-Fi band before trying to connect your station to the La Crosse View™ app. The station itself cannot utilize the 5GHz Wi-Fi bands that dual-band and mesh routers offer. For more information on 2.4 GHz vs. 5 GHz check out our article on the subject. La Crosse View App: 2.4 GHz vs 5 GHz Networks - Multi-Band Routers
Download the La Crosse View App
Visit the App Store or Google Play Store to download the latest version of the free La Crosse View app onto your mobile device.
Launch the App and Connect to Wi-Fi
Open the La Crosse View app and follow the on-screen setup instructions to create an account and connect your station to your Wi-Fi network.
During this setup, the app will prompt you to use your phone to scan the device ID barcode located on the back of the station.
Note: adding a device to your account and connecting it to Wi-Fi are two different steps. You can complete either step separately later if you have any trouble.
When connected, the time and forecast information should populate on the display.
Checking Your Station’s Wi-Fi Status
Press the SET button on the top of the station to view your Wi-Fi Status.
ALL OK CONNECTED: Your station is connected to your Wi-Fi and its data should be available on the station and in the app
NO WEATHER SERVICE: Your Internet weather and time services are not connecting. These should resolve on their own, please be patient.
SEE APP TO CONNECT or CHECK APP: Check the app for notifications.
LOST WIFI: Check your router and network connections.
Having Trouble Connecting to Wi-Fi?
If you have followed the in-app connection steps are are still not connected to Wi-Fi, please try the following:
Check to Make Sure the Station has an ID
Press and release the sensor button one time to display the device ID of the station. It should show the serial number of the station. If it displays dashes or a blank instead, contact us via our support form or chat for further assistance. Please refer to the missing ID in your comments.
Factory Reset and Power Cycle
To Factory Reset press and hold the two outside buttons on the top of the station until it beeps (they may be labeled differently than pictured).
Next, power cycle the station by removing the power adaptor and AA batteries (if present). Then press any button 20 times. Replace the power cord/batteries.
Finally, go back into the La Crosse View App and follow the prompts to connect. If there are no prompts currently showing, go to the Main Menu> Settings> Connect Wi-Fi and follow the prompts.
Reset App Permissions
In some cases resetting the app's permission on your device will help. Navigate to your devices App permissions page, deny all of the App permissions listed, then close the permissions window. Reopen the window and grant permissions for the App.
Uninstall and Reinstall the App
Sometimes, if an app update doesn't finish updating correctly, it is helpful to uninstall and reinstall the app. This does not delete your account, so you will be able to log back in to the app with your existing account and retain your device and location information.
Are There Other Connection Options?
WPS Option: If you followed the instructions in the app and cannot connect your station to the app, you can try connecting via WPS if your router has a WPS button.
- Activate WPS on your router. This can be done using a dedicated WPS button on the router itself and/or through your router’s app or browser-based admin panel. Please consult your router’s manual for specific instructions as these can vary by model.
Once WPS is activated on your router, you will typically have about 2 minutes to complete the next step.
- On your La Crosse Technology display, press and hold down both the SET and MINUS (-) buttons together for about 5 seconds. You should hear a beep and the display will enter WPS mode, allowing it to connect to your router automatically.
NOTE: If you do not hear a beep when holding down these two buttons, your display likely does not support WPS and this process will unfortunately not work to help get you connected. Also, on some displays, the SET button may be represented as a “Gear” icon.
- After this process is initiated, your router should begin communicating directly with the La Crosse Technology display. If successful, you should begin to notice updated Internet time, date, and weather forecast information as well as a solid Wi-Fi Indicator shortly after the display connects.
If you are still having trouble connecting to WiFi after following the above steps, please contact our support team.