Sensor Updates/Not Seen Alert

Start by:

Select the Account menu item on the home page of the app/website and make sure that the gateway is updating.

 If the gateway is updating and current but the sensor is not:

1. Remove the batteries from the sensor.
2. Press the gray button on the sensor 25 times.
3. Place new batteries in the sensor. Be sure to use a new, Brand Name Alkaline battery dated at least 7 years in advance (super, ultra, max, heavy duty and rechargeable types should be avoided). Place the batteries back into the remote sensor; making sure they are installed according to polarity. 
4. Place the  gateway and sensor within 3 - 5 feet of each other.
5. Firmly press and release the gray button on the gateway.
6. Firmly press and release the gray button on the sensor.
7. Firmly press and release the gray button on the gateway.
8. The temperature should now show on the sensor.
9. Leave the sensor next to the gateway for 15 - 20 minutes to establish a good strong connection.

If the gateway is not updating:

1. Power Cycle the gateway and sensor:

• Unplug the AC adaptor from the gateway for 15 seconds.
• Plug the AC adaptor back into the gateway.
• The red light should stay solid within 30 seconds.
• If app is being used make sure to restart the app.
• If the gateway and app have been power cycled and are still not updating continue on to the next steps.
• Go to the sensor setting page of the app/website and make sure that the gateway last seen time is current.
• If the gateway has not updated, you will need to delete and re-register.
• Place the registered gateway and sensor within 3 - 5 feet of each other.
• Firmly press and release the gray button on the sensor.
• Firmly press and release the gray button on the gateway.
• The temperature should now show on the sensor.
• Leave the sensor next to the gateway for 15 - 20 minutes to establish a good strong connection.